Frequently Asked Questions - FAQ
Pre-Sales Questions
DNS
Control Panel
FTP
Paths
E-Mail
CGI/ASP/PHP/MySQL/JSP
Software Versions
Billing
SSL
SubDomains
Addon Domains
Pre-sales Questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. Credit Card via 2Checkout.com online
processing center
Q. Are your server's Unix, or NT?
A. Our servers are Linux servers running RHEL4. New customers are being setup on Dual 3.2ghz with 4+ gigs of memory. We are running a raid1 setup with Sata2 750gig drives.
Q. Do you allow adult sites?
A. No, we do not allow adult sites.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be
found here
Login with the username demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly
Q. Can
I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. Your account will be setup within minutes of
ordering. 24 hours at latest.
Q. Are
there any hidden costs, or setup fees?
A. No
Q. Do
you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell
access.You are still able to unzip files on the server using our file
manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email
you can email us requesting your dns.
Control Panel
Q. Do you have a manual for our control panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control panel?
A. You go to
http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain
management" inside of domain management you will see a place to manage
and add sub-domains.
FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from
here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the
public_html folder.
Q. Why doesn't my ftp password change when I change
my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your
Cpanel password.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
Email
Q. How do I create email accounts?
A. To create an email account login to your control panel and click
add/remove email account's.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my
browser?
A. yourdomain.com/webmail/
Q. How can I setup webmail to go directly to horde,
neomail or squirrel mail?
1. Login to the webmail program you prefer. You can get there by going to your-domain.com/webmail. You'll need to login using a username (which is the full email address) and password.
2. Once you have logged into webmail, click on the webmail program of your choice.
3. Copy the url in your address bar. It will look something like:
http://your-domain.com:2095/roundcube/index.php
http://your-domain.com:2095/horde/login.php (if you chose Horde)
http://your-domain.com:2095/3rdparty/squirrelmail/src/webmail.php (if you chose SquirrelMail)
4. Once you have the URL you'll be wanting to use, login to your cPanel.
5. In cPanel, setup a subdomain called something like myemail.your-domain.com (you can do this by clicking on the "subdomains" icon in cPanel). Do NOT use mail.your-domain.com as these particular subdomains are already in use on the server and attempting to use them as subdomains can result in conflicts.
6. After you've setup the subdomain in your cPanel, setup a "redirect" for the subdomain (by clicking on the "subdomains" icon). You will need to setup the redirect so the subdomain goes to the URL of the webmail program of your choice.
CGI/ASP/PHP/MySQL/JSP
Q. None of my cgi scripts are working on the server. How do I get
them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database
is created you can manage it from phpmyadmin. This can be found at the
very bottom of the MySQL page.
Software Versions
Q. What version of php are you using?
A. We are using version 4.4.2
Q. What version of perl are you using?
A. We are using version 5.8.7.
Q. What version of MySQL are you using?
A. We are using version 4.1.19-standard
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent
stable Cpanel version.
Billing
Q. How
do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel
within thirty days, and we process your refund in less then 24 hours.
Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically
be deducted.
Q. How do I stop billing?
A. If you wish to close your account simply email us your username,
password, and why you wish to cancel. You must also include "I give
you permission to delete my website and all of it's content."
SSL
Q. What is the
difference between shared ssl and private ssl?
A. A shared ssl
displays as https//ip/~yourusername/
A private
ssl would display as https://www.yourdomain.com
in the address bar.
Q. How do I purchase
a private ssl from you and what type is it?
A. Please email to do
so.
Q. Whats the path to
the free shared ssl?
A. If the domain name is propagated, you can goto https://domainname/~username/
Q. I'm going to
purchase my own ssl what do I need to know?
A. Our servers are
Apache + Mod SSL If you require assistance from us to install it there
will be a $30.00 installation fee.
Q. How do I transfer
a ssl?
A. Every place that
sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.
SubDomains
Q. READ THIS BEFORE
SETTING UP A SUBDOMAIN!
A.
To create a sub domain cpanel asks for the name you wish to use. MAKE
SURE the subdomain name you give it doesn't have a folder already
named that name. If it does the sub will not work. Example... I want
to create the subdomain test.hostgator.com so my sub name is going to
be test. If I already have a folder in my ftp named test I need to
delete it or rename it to something different before I create the
subdomain with the test name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a
domain name. A subdomain is anything that replaces the www in a domain
name.forum.aol.com is a subdomain.
www.forum.aol.com is not a subdomain.
Addon Domains
Q. What is an addon domain?
A. An addon domain is a
fully functional domain that will work out of a folder in your main
sites ftp.
Q. READ THIS BEFORE
SETTING UP AN ADDON DOMAIN! You cannot create an
addon domain if your dns hasn't proprograted to the server already. So
after you change the sites dns you are trying to add you will need to
wait 24-48 hours before attempting to create your addon domain.
A. There are three
fields cpanel asks for when creating an addon domain.
1.
"New Domain Name:" You will put in the newdomain.com do not put www
in the name!
2.
"Username/directory/subdomain Name:" This will be the folder cpanel
creates in your main accounts ftp. MAKE SURE that the name you give it
doesn't already have a folder. Example... If you want to give it the
username chris. You cannot have a folder in your account named chris
already. If you do and still try creating the username for the addon
domain to be chris you will mess a lot of things up!!!
3. "Password:"
fill in any password you want here.
Q. Help I added an addon domain why did it say subdomain added?!!?
A. It creates it as a
subdomain by creating the folder within your main sites ftp. Please
ignore this! It is a fully functional domain name. It is only called a
subdomain when in fact it is an addon domain.
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